S/NSERVICEOBLIGATIONSCHARGESTIME LINE
1Processing of Applications for AdmissionsYour applications with KCSE Certificates or Equivalent Relevant CertificatesKES 5007 days
2Delivery of Syllabus ContentRegistration as a studentPrescribed Tution FeesPrescribed Contact Hours
3Feedback on Internal ExaminationSit all examinations and Continuous Assessment TestsChargeable Examination Fees4 weeks
4Provision of Appropriate and Relevant Teaching and Learning FacilitiesAttend to all Classes and learning activities pertaining to your courseChargeable Statutory and Tuition FeesTerm/Semester/Academic Year
5Response to CorrespondenceWritten CorrespondenceNil3 days
6Dissemination and Implementation of Policy GuidelinesIdentified Policy, Your Inquiry, Requests and concerns through relevant officesNilImmediate
7Payment for Goods and ServicesLPO/LSO, Delivery note, claims, invoice or procurement documentsNil7 days
8EnquiriesVoluntary visitNil10 mins
9Answer Telephone CallsYour callNil15 secs