PUBLIC COMPLAINTS

Background information

AMOS MISING’A

H.O.D PUBLIC COMPLAINTS

Email: egtticomplaints@gmail.com

 

Ekerubo Gietai Technical Training Institute’s public complaints is committed to providing excellent, quality products and services delivery that will define responsibilities and expectations for staff and stakeholders to achieve mutually agreed goals that exceed customer expectations. The office coordinates handling and resolution of customer complaints in the institute by giving individuals an opportunity to lodge complaints about practices of maladministration, delay, administrative injustice, discourtesy, incompetence, misbehaviour, inefficiency or ineptitude within the institution before an independent body and expert government agency (Commission on Administrative Justice known as the office of Ombudsman) as an alternative. Therefore, it enables the office to receive and implements annual performance guidelines and targets from CAJ on “Resolution of public complaints”. The office works with the institution departments, sections, centres and units in order to effectively manage customer complaints

Mission

To guide and coordinate activities by committees towards achievement of performance contracting targets and attains an outstanding performance.

Vision

To be an exemplary department in the coordination of performance contracting activities in line with the requirement of TVET and Research